1. About Lycka By S

Organizational Number: 000715-2986

Address: Övergårdsvägen 1 14742 Tumba

• If you wish to get in touch with us, send an email to info@lyckabys.se with your case and your contact information and we will get back to you shortly.

2. Ordering

• When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is any error in the order confirmation, you must contact us immediately via e-mail to info@lyckabys.se.
• Only advance payment on order goods and self-designed products.
  If you choose Klarna at checkout, the invoice will arrive within 30 days.
  
  

3. Delivery 

• Our normal delivery times are 2-5 working days. Orders placed on weekends are sent on the following Monday at the earliest. ATTENTION! On self-designed products, the delivery time is slightly longer, approximately 4-12v depending on what you have chosen. The delivery time can also be longer if illness or a supplier error has occurred.
• Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@lyckabys.se.
• If you do not pick up your package on time, it will be sent back to us. Then you will have to pay a fee of SEK 250. If you want your package sent again, you must contact us at info@lyckabys.se within 7 days of the package being returned, You must then pay the shipping which is SEK 99 back to you. If we do not hear from you within 7 days of the package being returned, you will not receive any products and you will not receive a refund for the products.

4. Prices

• All prices in the store are stated in SEK and all prices are inclusive of 25% VAT.
• We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. NOTE! Does not apply to own designed or custom-made products

5.1 When exercising your right of withdrawal:

• You must announce that you regret it. The message must be sent to us info@lyckabys.se. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clearly stated.
• You should immediately and at the latest within the statutory 14 days after the cancellation notice return the products to us.
• You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.
• On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.

5.2 The right of withdrawal does not apply to:

• Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes.
• Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.

6. Complaints and complaints

• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint should be sent immediately after the defect is discovered.

6.1 How do you proceed with a complaint?

• Any errors and defects must always be reported to info@lyckabys.se where you state your name, address, e-mail address, order number and a description of the error.
• If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

7. Limitation of liability

• We take no responsibility for any indirect damage that may result from the product.
• We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.
• Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

8. Product information

• We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information about Cookies

• According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.

10. Personal data

• By shopping at Lycka By S, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
• Lycka By S is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).

10.1 What is personal information?

• A personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What information do we store?

• In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
• Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

• In connection with a purchase, your personal information is processed to complete the agreement with you.
• Marketing, promotions and similar mailings are done with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Pay supplier

• When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
• The payment providers (payment services) we use are: Stripe card, Klarna, invoice partial payment and also Swish.

10.4.2 Shipping Company

• In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
• The shipping companies we work with are: DHL and Postnord.

10.4.3 Newsletter

• If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.

10.5 The right of access

• You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

• You have the right to ask us to update incorrect information or to supplement information that is defective.

10.7 The right to be forgotten

• You can request deletion of the information you intend at any time. There are few exceptions to the right to erase, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under the Accounting Act).

10.8 Responsible for data protection

• Lycka By S is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal information

• We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

11. Amendments to the General Terms and Conditions

• We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

• In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
• Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.